Transformation & Modernization

Digital modernization refers specifically to upgrading, updating, or adopting new technology. It’s a necessary part of digital transformation, but it only refers to changes made to the technology you use, not the processes involved in leveraging that technology or how it fits into the greater context of your business operations.

For example, upgrading all your company’s desktop computers to the latest Windows operating system could be considered digital modernization. Replacing old and obsolete software, hardware, and infrastructure at your business could also be considered digital modernization.

The most challenging aspect of modernization is determining which technologies to adopt and why. This is especially challenging with software, as there are dozens of software applications available for virtually every business function.

Many businesses turn to consultants to help them choose technology. A consultant can help you find the hardware, infrastructure, and cloud-based software you need to begin your digital modernization journey.

Digital transformation includes the adoption of new technologies, but it hinges on efforts to transform how the business operates. It also involves replacing non-digital processes with digital ones in almost every aspect of the business.

For example, if your current process for generating reports involves manual data extraction and data entry, there is likely an automated process that can streamline it. With the right solutions in place, you can automatically extract data from your systems to generate spreadsheets and data visualizations, which can then be used to drive strategy sessions. This is just one example—there are thousands of business processes that can be transformed with the right technology.

Digital transformation can also refer to the adoption of a “digital-first” approach to business. This means approaching every challenge or opportunity under the assumption that the solution should be digitized, or at least become as digital as possible. This prevents your teams from falling back into old habits involving manual processes.

Digital transformation requires a sustained effort to both execute and manage change across the entire organization. For most companies, it can be a long process that requires buy-in not just from leadership, but also from those employees who will be most affected by the changes.

Although the beginning of the process is mostly cultural, it’s important to partner with digital transformation experts to manage expectations and drive results. It starts with a willingness to change for the betterment of the customer experience. This cultural shift may begin with those in leadership, but it can also be spearheaded by advocates in other levels of the business.

Next comes the planning stage. Leadership will work alongside their partners to determine a roadmap for the future. These plans may change as time goes on, but visualizing what the organization will look like after the transformation is paramount to managing expectations.

From there, leadership will drive technology decisions. The change will be managed so that everyone in the business can adapt to new tools and processes, always with a focus on the customer experience. Technology can be adopted to improve every aspect of the business, from supply chain and logistics to data security and the way products and services are delivered.

Once the transformation has been realized, the company can focus on leveraging its new capabilities to innovate and drive additional value.