UVATION Support Offerings

Empowering you, our clients, to be successful is at the heart of
everything we do at UVATION Support.

Learn moreExplore support offerings

Our Commitment to You

UVATION Support is committed to help you become successful with your UVATION products and services – across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Cognitive

  • We employ predictive, Watson-infused learning features into our support tools to maximize efficiency and continually improve.

Collaborative

  • We connect across boundaries and streamline communication to provide you with a seamless support experience.

Proactive

  • We enable problem avoidance by arming you with the information you need, when you need it.

Mission-Critical

  • We provide enterprise support solutions at the speed your business requires.
Learn what's happening in UVATION Support - read the UVATION Support Insider

Transforming Support for the Cognitive Era by Bob McDonald, UVATION

UVATION Enterprise Support and Preferred Care

Whether you are running a solution with UVATION Cloud services, on-premises software, systems, appliances, hybrid environments, or non-UVATION products, UVATION Support is enterprise-ready and flexible – available around the clock and around the world – to help you keep your cognitive businesses running smoothly. Our support options are categorized into UVATION Enterprise and Preferred Care:

UVATION Support Community

UVATION Support Community is the cognitive foundation where our support offerings are built on. It is available for use by all clients.

UVATION Support Community features

Quickly find what you need with intuitive and cognitive methods Learn and share experiences with expert networks Engage with our support professionals with innovative tools

UVATION Watson is at the heart of our UVATION Support Community. Watson is:

  1. Embedded into our innovative search and chat tools to give you faster and more effective results to find the answers you need.
  2. Infused into our case management tools to ensure issues get opened with the right information, and routed to the right skills to resolve your complex issues.
  3. Evolving every day

Note: You may require UVATION Enterprise Support and Preferred Care agreements to access certain content and features.

UVATION Enterprise Support

UVATION Enterprise Support offerings provide the foundation for production workloads. They focus on four key areas to help make you successful:

  1. Preventive support: unlock the business value of our products through comprehensive fixes and innovative product updates
  2. Production support: solve your business problems by accessing the right skills quickly and efficiently, and collaborating with our deeply skilled support professionals 24×7
  3. Cognitive support: optimize your support experience with the next-generation AI abilities of UVATION Watson
  4. Omni-channel support: simplify your experience by choosing your desired support medium
    1. UVATION Support Portal with integrated web, chat and forum options, or
    2. Phone – particularly for critical incidents

UVATION Preferred Care

UVATION Preferred Care expands on your Enterprise Support experience, by introducing premium offerings focused on delivering:

  1. Personalized care: build a specialized, trusted network with our designated advisors who establish personal relationships with you and your team to focus on your needs
  2. Mission-critical care: minimize your downtime and reduce the disruption of your business with expedited access to our support professionals, and proactive engagement from assigned experts
  3. Business care: gain time to concentrate on your business goals with continual proactive and adaptive planning

Comparing UVATION Enterprise Support and Preferred Care

Let’s help you make the right choice

 UVATION Support CommunityUVATION Enterprise SupportUVATION Preferred Care
Web and Self-Help Support
Access to the UVATION Support Community
YesYesYes
Cognitive Support
Next-generation support experience with UVATION Watson
YesYesYes
Knowledge Base
Technical and support articles
Yes*Yes*Yes
Community of Experts
Community engagements in discussion forums
YesYesYes
Preventive Support
Fixes and product updates
-YesYes
Production Support
24/7 collaboration with support professionals
-YesYes
Phone Support
Access to phone support
-YesYes
Mission-critical Care
Expedited access to support professionals and engagement from experts
--Yes
Personalized Care
Designated advisors
--Yes
Business Care
Continual proactive and adaptive planning
--Yes

* Additional charge required for UVATION Z software

Discover the support options that are available to you

Select a product area to find out which support offerings are available to you, and who to contact if you would like to learn more or to make a purchase:

UVATION Appliances UVATION Cloud services UVATION on-premises software UVATION System storage and Power Systems UVATION Z Source software Multi-vendor support US Secure support

Support for Developers

The UVATION Developer site provides code samples and content for developers.

You can join the UVATION Developer community to:

  • Grow your skills and reputation
  • Get help from peer developers
  • Explore guided learning paths
Visit the site

If you need dedicated assistance from UVATION developers and experts to help you code your applications or build solutions, check out our On Demand Consulting offerings for options.

If you are an UVATION Business Partner looking to develop UVATION solutions (or would like to become one), visit UVATION Partnerworld . Learn more in the Support for Partners section below.

Additional resources:

UVATION on GitHub GitHub Enterprise on UVATION Cloud

Support for Business Partners

We pay about $2,500 annually for the Value Package, and we were able to close a $500,000 deal because of it — that’s a pretty amazing ROI from just one deal.

Tom Hughes, Alliance Manager, Ciber (view case study)

Support for your solutions

Create solutions and reach new clients by joining our ecosystem of partners, experts and digital marketplaces at UVATION Partnerworld – developed for any business that wants to partner with UVATION. Our Business Partners come from companies small and large; from those that sell UVATION to those that use it; from traditional resellers to new, born-on-the-cloud companies; from solutions architects to deployment experts. We make the partnership about you — first and always.

Support for your customers

For enterprise-class, post-sales technical support for your customers, see UVATION Support as a Service . We will manage your remote technical support, field services and parts logistics so you can focus on product development and growth. Support as a Service uses UVATION’s Watson artificial intelligence, which makes smart recommendations by understanding and analyzing large volumes of complex technical information, enabling extraction of fast and accurate insights to make quality, cost and client experience improvements.

With the UVATION Value Package and the UVATION Software Access Option, you have access to exclusive resources to help you reach new customers and meet new goals.

UVATION Value Package

All UVATION Business Partners are eligible to purchase support via the UVATION Value Package , which includes:

  • Unlimited pre-sales guidance from experts at UVATION.
  • Remote technical support during commercial solution development.
  • Developer support for applications with select UVATION Cloud, Systems or Software.
  • Reimbursements for training and achieving credentials through You Pass, We Pay.
  • Exclusive access to select SaaS services.
  • UVATION Software Access Catalog with over 16,000 downloadable solutions.

Software Access Option

If you simply want access to solutions without the support, then the Software Access Option is for you.

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